Dispatch & Shipping
2021 Dispatch Update
- Orders are now available for our full range (neon ramps currently unavailable).
- All orders placed will be dispatched in date of order placement from reopening on the 12th of January. Please allow up to 5 days from our reopening or 5 days from placement of order (whichever is longer) for your order to be produced and dispatched.
- Please double check your address is correct and correctly entered. We do not deliver to PO Boxes, orders with PO Boxes listed may be delayed while we seek a delivery address.
- Please choose carefully as cancellations are subject to a restocking fee of $20 or 10% of the value (which ever is more) due to order placement fees we incur that are non-refundable to us.
New products and our full range will be available for order in January. Lots of exciting new products are in the works for early 2021!
Need more detail? here is the nitty gritty (in bullet point form for your reading convenience):
- There are no rush delivery services available
- We are not able to alter or add items to orders placed so please choose carefully.
- Please see our FAQs on exchanges or cancellations.
- While we are aware couriers sometimes don’t live up to our expectations and there can be lost and delayed parcels we ask for your patience and understanding. We do our utmost to assist with addressing any issues that occur during delivery but also rely on the courier company’s processes and systems to rectify any issues. Please contact us as soon as possible if you are facing issues, but also please do utilise the couriers tracking functions as quickly as possible to ensure faster resolution of issues.
- In the instance a parcel is not delivered or there is a delivery dispute by a customer the courier will undertake a series of checks to address it. Only once these checks have been undertaken can we take any further action.
- We do not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’.
- If a parcel is deemed lost we can either refund or replace the item (subject to availability).
- Unless requested we do not provide Authority to Leave (unless this is overridden by Couriers due to COVID). Please check your tracking and if for some reason your delivery is missed, you are responsible for rearranging delivery or collection with the courier or from a parcel pickup location. We appreciate sometimes knocks on the door aren’t heard (we all have to use the toilet at some point!) but we aren’t able to verify whether a courier has visited. We will do our utmost to support timely and pleasant delivery!