We get a lot of really interesting questions, and we love chatting to you but to save you time we have put together a list of our most frequently asked questions. Please contact us if you have anything to ask!
What ages are they suitable for?
- Climbing Triangle and Ramps: 6 months - 5 years+
- Stairs / Boat : 6 months - 5 years+
- Tot Bots: 6 months - 65 years (seriously!)
- Cube Chair: 6 months - 5 years+
From the age your little ones can sit up (6 months and above) there are opportunities for them to enjoy the toys. Babies can climb before they can walk. We advise you use your discretion and knowledge of your children's abilities to provide them space and opportunity to explore safely under supervision.
We are yet to meet a kid under the age of 12 who doesn't want to climb but we recommend up to the age of 5 years to make sure they can get maximum fun. Measurements for the products are provided under each description.
The best thing about it is that they challenge themselves more as they get older. There is always a new way to use them. Which means you get years of value!
How hard is it to put together? What tools do I need?
The only tool required is an allen key (along with a little bit of time and muscle), which we provide along with instructions. A drill is useful for tightening but not necessary at all. The current record for putting a large triangle together is 8 minutes.
- The instructions for the Climbing Triangle are here (coming soon)
- The instructions for the Rocking Boat / Steps are here (coming soon)
Does the timber need to be treated?
The timber doesn't need treating. It should be kept dry and protected from the elements, but can be used inside and outside.
Speak to your local hardware store if you would like to treat the wood about what is available to suit your needs.
How much is shipping?
Shipping is additional, but we limit it to flat rate shipping nationally and cover the difference (because we are nice like that).
- Small item (up to 5kgs) i.e. Tot Bot: $15
- Large item (up to 15kgs) i.e. Large Triangle: $25
- Multiple Items (up to 1000kgs) i.e. Multiple items: $40.
Due to the size and weight of the equipment it costs a bit more than your average t-shirt to send! But we can guarantee this will last A LOT longer!
How long does it take to receive the order?
Our orders can take a week to 10 working days to ship. We can accommodate quicker delivery, please contact us
to confirm availability.
We use a courier to deliver due to the large size of the items so cannot guarantee delivery times but do our best to accommodate requests. We send a shipping email to you with the tracking number and link. Orders often arrive within a couple of days depending on your location.
Do you have sales or discounts?
No, and yes. We don't do sales or discount codes. It's for a pretty good reason though. We keep our margins low. We started this business to make beautiful, quality equipment available as affordably as possible, because as a mum that's what I was looking for. We use premium materials and invest time and love to bring them to you. This way all of our customers get a great deal and it is fair to everyone. The yes part? Our collections are ALWAYS on sale and if you are ordering over $1500 worth of items we will throw in free shipping just send us a message.
What happens if I need to return the good or exchange it?
Our products are made to last and we take pride in our workmanship. If you are in any way unhappy with what you have received please notify us within three days of receiving the product. We will do everything we can to rectify the situation.
For returns or exchanges please contact us at email@example.com
. We do not accept returns that are not agreed by prior arrangement. We may request photos to better assess the issue.
We will arrange a courier to collect the items from you at an agreed date.
Goods must be packaged securely. The courier requires them to be wrapped compactly in either plastic or cardboard.
We will need to inform the company of the number of packages to be collected. We will not accept return of goods in a greater number of packages than originally provided.
We will send you a package label that must be printed and securely and visibly attached to each package.
The courier company cannot guarantee a shipping time. However, packages can be left undercover in a secure location if you are not there. Please note packages are left at your own risk.
Goods that are returned for assessment will be sent via our couriers and invoiced to us. However, if the product is found not to have a problem or to have been damaged, you will be required to pay the transport costs for return and reshipping of the goods. An estimate of these costs will be provided to you before the product is collected.
New products or refunds will be issued only after the original returned items have been inspected.