We get a lot of really interesting questions, and we love chatting to you, but to save you time we have put together a list of our most frequently asked questions. Please contact us if you have anything to ask!
July 2020 Dispatch Update:
The current dispatch time is approximately 15 working days, please note this excludes public holidays (national & NSW) and weekends.
We cannot provide ETAs or estimated shipping dates outside of the dispatch estimate or accommodate any rush orders. We appreciate your patience if your order is delayed beyond this timeframe.
Please also there may be delays to shipping times due to couriers being inundated at the moment and delays in communication (i.e. no tracking updates). These delays are out of our control.
Due to social distancing no signatures are being recorded. Authority to Leave is automatic in these circumstances.
We appreciate your patience and support for Australian manufacturing. Please rest assured we are working as hard and as fast as we can, but in order to maintain quality and be mindful of the wellbeing of our staff these delays are unavoidable.
Our thoughts are with you all during this crazy and unpredictable time, and we hope to have your products with you ASAP.
- Climbing Triangle and Ramps: 6 months - 5 years+
- Stairs / Boat : 6 months - 5 years+
- Tot Bots: 6 months - 65 years (seriously!)
- Cube Chair: 6 months - 5 years+
- The instructions for the Climbing Triangle are here (coming soon)
- The instructions for the Rocking Boat / Steps are here (coming soon)
The timber doesn't need treating. It should be kept dry and protected from the elements, but can be used inside and outside.
We don't seal the timber because we have customers who have very specific requirements for their items and what they will use around their children.
We don’t recommend sealing it with anything that alters the feel of the timber too much (lacquer or varnish). The point of these beautiful pieces is for children to have the grip and feel of natural timber. An oil or wax would be our recommendation.
We now retail Gilly's range of products for your convenience.
You can see the range available under our "Product Care" product listing.
Please review the product information and make your own judgement on its suitability to your family.
Hardware stores can also provide good advice if you would like something more hardwearing, noting that some products contain ingredients that might not be suitable for children.
Already have some patches that need fixing up? A very light sanding might do the trick if you have already tried to wipe it clean with a damp (not wet!) cloth or magic eraser.
Shipping is additional, but we limit it to flat rate shipping in Mainland Australia (excludes remote areas and offshore islands). We are temporarily halting shipping to New Zealand due to freight limitations during COVID-19.
- Small item (up to 5kgs) i.e. Tot Bot: $15 AUD
- Large item (up to 15kgs) i.e. Large Triangle: $25 AUD
- Multiple Items (up to 1000kgs) i.e. Multiple items: $40 AUD
Due to the size and weight of the equipment it costs a bit more than your average t-shirt to send! But we can guarantee this will last A LOT longer!