We get a lot of really interesting questions, and we love chatting to you, but to save you time we have put together a list of our most frequently asked questions. Please contact us if you have anything to ask!
What ages are they suitable for?
- Climbing Triangle and Ramps: 6 months - 5 years+
- Stairs / Boat : 6 months - 5 years+
- Tot Bots: 6 months - 65 years (seriously!)
- Cube Chair: 6 months - 5 years+
How hard is it to put together? What tools do I need?
- The instructions for the Climbing Triangle are here (coming soon)
- The instructions for the Rocking Boat / Steps are here (coming soon)
Does the timber need to be treated?
The timber doesn't need treating. It should be kept dry and protected from the elements, but can be used inside and outside.
We don't seal the timber because we have customers who have very specific requirements for their items and what they will use around their children.
We don’t recommend sealing it with anything that alters the feel of the timber too much (lacquer or varnish). The point of these beautiful pieces is for children to have the grip and feel of natural timber. An oil or wax would be our recommendation.
We now retail Gilly's range of products for your convenience.
You can see the range available under our "Product Care" product listing.
Please review the product information and make your own judgement on its suitability to your family.
Hardware stores can also provide good advice if you would like something more hardwearing, noting that some products contain ingredients that might not be suitable for children.
Already have some patches that need fixing up? A very light sanding might do the trick if you have already tried to wipe it clean with a damp (not wet!) cloth or magic eraser.
How much is shipping?
Shipping is additional, but we limit it to flat rate shipping in Mainland Australia (excludes remote areas and offshore islands). We are temporarily halting shipping to New Zealand due to freight limitations during COVID-19.
- Small item (up to 5kgs) i.e. Tot Bot: $15 AUD
- Large item (up to 15kgs) i.e. Large Triangle: $25 AUD
- Multiple Items (up to 1000kgs) i.e. Multiple items: $40 AUD
Due to the size and weight of the equipment it costs a bit more than your average t-shirt to send! But we can guarantee this will last A LOT longer!
Do you have sales or discounts?
What happens if I need to return the good or exchange it?
We will arrange a courier to collect the items from you at an agreed date.